Terms of Service - Fizz Wedding

Authority & Consent

By creating or administering a wedding page, you confirm you are one of the couple or you have clear permission from the couple. You are responsible for obtaining and retaining required permissions/consents (including for photos, videos, music, and third-party rights).

Who May Be Featured

Plans & Pricing

Plan details and current prices are shown on our Pricing page. We sell the Wedding Pass in three plans: Toast (£89), Celebrate (£169) and Champagne (£299). You pay once, in pounds sterling, as shown on the Pricing page. A Wedding Pass lasts 12 months. The 12 months start when your free trial ends or, if you start your pass early, on the day you pay. It does not renew, and we do not charge you again for it. The number of wedding pages each plan includes is shown on the Pricing page. We may change the price of a Wedding Pass for new purchases at any time. We may change the price of Archive or Extension (see below) with at least 30 days' notice before a renewal. You can start your Wedding Pass with a 7-day free trial, or pay at once. A valid payment method is required to start the trial, and we take no payment during it. During the trial only you can use your wedding page: guests and collaborators cannot join until your pass starts. At the end of the trial we charge your payment method once, at the price of the plan you chose, and your 12 months begin. You can end the trial early and start your pass at once from your account page, and we then charge you at that moment. You can cancel during the trial and pay nothing. The free trial is available once per customer. A Wedding Pass covers one couple's wedding and the celebrations that belong to it, including a new date if plans change. You may not use one pass to run events for other couples, or resell access to it. If we find a pass used this way, we will tell you what we found and give you 14 days to respond. If it continues, we may close the wedding pages that do not belong to your own wedding. Before we close anything, we give you a chance to download its content. This does not affect your right to cancel within 14 days of buying.

Billing

Fees are charged in advance via our payment provider (e.g., Stripe). The Wedding Pass is a single payment, as described above. Archive and Extension are recurring: Archive is charged each year and Extension each month, until you cancel. If a payment for your pass fails, your wedding page stays private to you until the payment goes through. Failure to pay may suspend or terminate the Services.

Refunds

We provide refunds under the 14-day right above, as required by applicable consumer law, and for billing errors or duplicate charges. After those 14 days we do not refund a Wedding Pass, and it runs to its end date. If you cancel Archive or Extension, it stops at the end of the period you have paid for, and we do not refund the unused part.

License to Us

You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, display and adapt your User Content for technical reasons (for example, resizing photos or converting video), only so that we can provide the Services to you and the people you share your wedding page with. We do not use your User Content for anything else. We do not use it in marketing, to train artificial intelligence models, or to develop other products, unless you give us separate express consent. This licence ends when you delete the content or close the wedding page/account (subject to back-ups and legal retention). If you contribute content to a wedding page as a guest or collaborator, you also grant the couple a non-exclusive, royalty-free licence to display that content on the wedding page and to download and retain copies of it (including through the guest book and media exports). That licence ends when you delete the content, except for copies already downloaded. The couple may also choose not to display particular content on their page. If they do, that content is taken off the wedding page, the gallery and any slideshow, but it is not deleted and it is not moderation: it remains yours, it remains visible to you in your own view of the guest book, and it remains within the couple's copy of the guest book and media exports under the licence above. If you are a guest, you can delete your own posts at any time. You can edit a post, and edit or delete a comment, within 24 hours of writing it. After that, email privacy@fizz.wedding and we will remove a comment for you. Hiding is not the only thing the couple can do. They may also delete content from their wedding page outright, in which case it is removed for everyone, including you, and cannot be recovered. The couple can disable a guest: the guest can no longer open the wedding page, and everything they posted stays on it. The couple can enable them again at any time. A disabled guest can delete everything they posted from that wedding, after we email them a code to confirm it is them. The couple can also remove a guest: the guest's account and everything they posted on that wedding page are deleted, and cannot be recovered. Copies the couple downloaded before then are theirs to keep, under the licence above. The couple can also ban a guest. The guest loses access at once, their posts and comments are hidden, and their email address and the internet address they joined from are blocked for that wedding. The couple can lift a ban at any time. These are decisions for the couple hosting the wedding. Our own enforcement is separate, and is described in the sections on prohibited content and on suspension.

Data Loss

You should maintain copies of your uploads. We are not liable for data loss except where caused by our failure to exercise reasonable care and skill.

Liability Cap

Subject to the above, our total liability to you for all other claims is capped at the greater of £100 or the fees you paid in the 12 months before the event.

Global Policy

Copyright. Fizz Wedding respects intellectual property rights. If you think content on Fizz Wedding infringes your copyright, tell us through our contact form. Choose "Legal Matter" as the subject. You can also use the Report link on the item itself. Include a link to the content and explain why it infringes your rights. We may pass your notice, including your contact details, to the person who posted the content. We may restrict or close the accounts of people who repeatedly infringe copyright. We do not decide private licensing disputes. If we remove content and the person who posted it thinks we were wrong, they can complain as described in the section on illegal content and safety.

UK Defamation

Defamation (UK). Where we receive a legally valid notice under applicable law and regulations, we will follow the required process, which may include disabling or removing content to retain legal defences.

Illegal Content

Illegal content and safety. We take steps to stop illegal content, such as child sexual abuse material, appearing on the Services. We check guest book text against a fixed list of terms before it is saved, and anyone can report content, as described in the section on prohibited content. We report illegal content to the authorities where the law requires. Complaints. You can complain to us through our contact form. Choose "Legal Matter" as the subject. You can complain if: (a) you reported content and are unhappy with what we did; (b) we removed your content or restricted your account and you think we were wrong; or (c) you think we are not meeting our duties under the Online Safety Act 2023. We look at it again and tell you what we decided.

Service Changes

We work hard to keep the website, the guest app and our other services available, but we cannot promise that they will always be available or free of faults. The Services are provided "as available". We rely on other companies for hosting, data storage, media delivery, email and payments, and an outage at one of them can make the Services unavailable for a time. We are not responsible for an outage caused by events outside our reasonable control, including a failure at one of those companies. This does not affect your statutory rights, and our responsibility for anything within our control is limited as set out under our service standard. We may change features to improve the Services. We may also suspend or remove a feature for legal or security reasons. We tell you in advance where we can. A change never takes away your statutory rights, including your right to a remedy if the Services no longer match what you bought.

International Use

You are responsible for complying with local laws when you use the Services. Access may not be legal in certain jurisdictions; we may restrict access where unlawful.

Electronic Communications

You consent to receive service, billing, security, and legal notices electronically. Some operational emails are essential and cannot be disabled while your account is active.

Terms Changes

We may change these Terms for a reason we give you, for example a change in the law or a change in how the Services work. 1. Notice: We email every account at least 30 days before a material change takes effect. The email says what is changing and why. The new Terms show the date they take effect at the top. 2. Wedding Passes already bought: A material change does not apply to a Wedding Pass you have already bought, unless the law requires it or the change is only to your benefit. 3. Nothing is switched off: Not accepting a change never stops you editing your wedding page, managing collaborators or publishing. Your wedding page stays open to your guests. 4. Reading the new version: When you sign in, we may show a notice asking you to read the new Terms. We record when you do. Minor changes, such as fixing a typo, updating our contact details or making wording clearer without changing its meaning, are made without notice.