Help Centre - Fizz Wedding

Question 1

How do I get save the date cards, invitations and table cards?

Accepted Answer

Open the Share panel for your event page in your account. It creates four things for you: a save the date card, a digital invitation card, a printable QR table card for your reception tables, and an add to calendar file.Each card downloads in one click as a high quality image, ready to print or send on WhatsApp and social media. The invitation and table cards include a QR code and your invite code, so guests can scan straight to your page and start sharing their photos and videos.

Question 2

How do I create a wedding page?

Accepted Answer

Creating your wedding page is simple. Follow these steps:1. Click Create Wedding Page. Start from the homepage by clicking the "Create Wedding Page" button.2. Choose a plan. Select the subscription tier that best fits your celebration.3. Enter initial details. Provide basic information about your wedding and consent to our policies.4. Complete payment. You'll be redirected to Stripe's secure checkout to complete your subscription. Every plan starts with a 2-day free trial.5. Create your wedding page. After payment, you'll be taken to your Account page where you can create your wedding page.Note: Sign-in is automatic, you don't need to create an account separately. Your account is created during checkout.

Question 3

How do I create an account?

Accepted Answer

Creating an account on Fizz is quick and simple:Visit the Fizz website and click Sign Up.Enter your email address and we'll send you a secure magic link, or sign in using your Google account.Click the link sent to your inbox to verify your email address and sign in.Once signed in, you can start creating your wedding page.Every subscription plan includes one wedding page and starts with a 2-day free trial, so you can explore features such as background music, premium color themes, and RSVP before you commit.

Question 4

How does the free trial work?

Accepted Answer

What is the free trial?We offer a 2-day free trial on the Toast plan so you can explore Fizz and start setting up your wedding page before committing. Your card details are required at sign-up to ensure a seamless experience, but you will not be charged during the trial period.Will I be charged during the trial?No. Your card is authorised but not charged until the trial ends. If you keep your subscription after the trial, your card will be automatically charged at the plan rate you selected.What happens after the trial ends?After 2 days, your subscription begins automatically and your card will be charged. You will receive an email when your trial starts confirming when it will convert.What happens if I cancel during the trial?If you cancel during the trial, you will not be charged. Your wedding page, content, and account will be preserved for 5 days after cancellation. After that, your data will be permanently deleted. If you change your mind within those 5 days, you can subscribe and your content will be restored.Can I get another free trial?No. The free trial is available once per customer. If you have previously used a trial, any new subscription will begin with immediate billing.

Question 5

How do I control who can see my wedding page?

Accepted Answer

Each wedding page has a unique secure URL. Only people with the link can access it. You control who receives the invite link or QR code. Wedding pages are not indexed by search engines and are not listed in public directories. By default, your wedding page is private, and only the guests you invite can access it. You can change your wedding page's custom URL anytime if needed, and any previously shared links will automatically redirect to the new URL.

Question 6

What features does Fizz offer?

Accepted Answer

Fizz is a wedding website platform that helps you create a beautiful, personal page for your big day and share it with your guests. Here's an overview of what you can do.Create a Wedding Page: Set up a dedicated page with your names, wedding date, a profile photo, and a background photo. Your page includes sections for Our Story, Wedding Tree, Guest Book, Gallery, Wedding Details, and RSVP, and you can keep it in draft while you build, then publish when you're ready.Our Story: Tell the story of how you met, the proposal, and everything in between, in your own words.Photo and Video Gallery: Upload photos and videos to build a visual collection of memories. Add captions, rearrange the order, and view them as a slideshow. Guests can browse the gallery and view media in a full-screen lightbox.Guest Book: The guest book is where your guests come together. They can post written messages, share photos, videos, and audio, and embed YouTube videos. Anyone can tap the small flame icon on a post to show appreciation, and you can switch between a List view and a Snapshots view that displays photos as a polaroid wall.AI Speech Writer: When the right words are hard to find, the AI Speech Writer helps you and your wedding party prepare speeches and toasts.Wedding Details: Share the practical information your guests need, including the date, time, venue, parking information, dress code, and any other details for the day.RSVP: Collect RSVPs directly on your wedding page. RSVP is available on the Celebrate and Champagne plans, with full RSVP management on Champagne.Background Music: Choose tracks from our music library and build a playlist that plays softly when guests visit your wedding page. Select which tracks to include, set the order, and preview them before saving.Colour Themes: Personalise your page with 12 colour themes. Three are free, and nine premium themes are available on the Celebrate and Champagne plans.Custom URL, QR Code, and Sharing: Give your wedding page a personalised web address that's easy to remember. Share an invite link or QR code so guests can join, and add a wedding hashtag to tie everything together.Gift Registry Link: Add a link to your gift registry so guests know exactly where to find it.Collaborators: Invite your partner or trusted helpers to manage the page alongside you. Collaborators can help with content, moderation, and keeping the page up to date.Content Moderation: As the page owner, you have full control over what appears. Review posts and comments, remove anything inappropriate, and manage content reports. Guests can also flag content they feel isn't appropriate.Fizz Companion App: Guests can use the free Fizz companion app to capture photos with wedding-day filters, record voice notes, and leave video messages that land straight in your guest book.Guided Tour and Setup Checklist: A guided tour and setup checklist walk you through everything step by step, so nothing gets missed.Every wedding is different, and you don't have to use every feature, just the ones that feel right. For a detailed comparison of what's included in each plan, visit our pricing page.

Question 7

What are the different subscription plans available?

Accepted Answer

We offer three subscription plans for your wedding page:Toast Plan: £12/month or £79/year. Includes 500 gallery photos, 10 gallery videos, up to 50 guests, 2 collaborators, 1 Speech Writer draft, and free colour themes.Celebrate Plan: £22/month or £159/year. Includes 2,000 gallery photos, 50 gallery videos, up to 150 guests, 3 collaborators, 5 Speech Writer drafts, premium colour themes, and RSVP.Champagne Plan: £39/month or £299/year. Unlimited photos, videos, and guests, unlimited collaborators, unlimited Speech Writer drafts, premium themes, and full RSVP management.Every plan includes one wedding page per account, with a guest book, photo and video galleries, custom URLs and page styling, content moderation and privacy tools, data export capabilities, and secure hosting.

Question 8

How do guests RSVP?

Accepted Answer

Guests open your wedding page from their invite link and go to the RSVP section. They choose Yes, No or Maybe, and their response is saved straight away.If you have full RSVP management enabled, guests who say yes can also add their meal choice, dietary requirements and plus ones before saving. If song requests are switched on, they will be asked what song will get them on the dance floor.If you have set an RSVP deadline, guests can no longer respond after it passes. Every response appears in Guest Management in your account.

Question 9

How do I use the background music player on a wedding page?

Accepted Answer

Wedding pages can include background music that plays as guests browse. Here's how to use the music player:On desktop, you'll see a floating music player in the bottom-right corner with controls to play/pause, skip to the previous or next track (if multiple tracks are available), and mute/unmute the audio.On mobile, tap the music icon in the top-right corner to open the music panel. This shows the currently playing track title and provides Play, Previous, Next, and Mute controls.The music will continue playing as you navigate between different sections of the wedding page. If you'd prefer silence, simply click the mute button or pause the music.Note: Background music is configured by the couple and may not be available on all wedding pages.

Question 10

How do I add the wedding details to my calendar?

Accepted Answer

Wedding pages with event information include an 'Add to Calendar' button. When you click this button, you can either download a calendar file (.ics) that works with Apple Calendar, Outlook, and other calendar apps, or add the event directly to Google Calendar. The button appears on the Wedding Details section of the wedding page when the ceremony or reception date and time have been set by the couple. The calendar event will include the date, time, location, and any notes that were added.Couples can also download the same calendar file from the Share panel in their account, alongside the save the date card, invitation card and table cards, and send it to guests directly.

Question 11

How do I like posts and comments?

Accepted Answer

To show appreciation for a post or comment, select the small flame icon beneath it. This adds your reaction, and the total number of reactions is displayed on the post. If you change your mind, simply select the flame icon again to remove your reaction. Both guests and the couple can react, helping to highlight favourite contributions to the wedding page.

Question 12

How do I access my billing information and invoices?

Accepted Answer

To access your billing information and invoices, go to Account Settings and click on Manage Subscription. This will open the Stripe Customer Portal where you can view your billing history, download invoices, see payment methods, update billing information, and view upcoming charges. All billing is handled securely through Stripe.

Question 13

How do I moderate or delete inappropriate posts?

Accepted Answer

Deleting Your Own PostsIf you've created a post on a wedding page:Find your post on the wedding pageClick the three dots (⋮) in the top right corner of your postSelect "Delete" from the menuConfirm the deletion when promptedImportant: Deletion is permanent and cannot be undone. Posts can only be deleted within 24 hours of creation. After this time, posts become permanent.Reporting Inappropriate PostsIf you see a post that violates community guidelines:Click the three dots (⋮) in the top right corner of the postSelect "Report" from the menuConfirm the report when promptedThe report will be sent to the wedding page administrator for review. They can view all reported content in the Reports section of their account settings.For Wedding Page Admins: Reviewing ReportsIf you're the administrator of a wedding page:Go to your Account SettingsNavigate to the Reports sectionReview reported posts and take appropriate actionMark reports as Resolved or Dismissed based on your review

Question 14

How do I manage my privacy settings?

Accepted Answer

Your privacy settings are in Account Settings under "Privacy & Email Consent".What you can do:Email preferences – Choose whether to receive marketing emails (security and account emails are always sent)Review policies – See when you last accepted our Privacy Policy and Terms of Service, with links to read them in fullConsent changes:If you need to withdraw consent for our policies, you can do so in Account Settings. Note that withdrawing consent will pause your account and set your wedding pages to private until you re-accept.Wedding page privacy:Wedding pages are private by default – only people with the invite link can view them. You can copy your wedding page's invite link from Account Settings under "Wedding Pages".

Question 15

How do I organise my photo and video gallery?

Accepted Answer

To manage your gallery, go to the Gallery tab on your wedding page. As an admin, you can upload photos and videos in the Media Gallery Management section.Reordering Photos and VideosYou can change the display order of items in two ways:Grid View: Hover over a photo to reveal the arrow buttons, then click the arrows to move the item left or right. Your changes are saved automatically after a short pause.List View: Use the up and down arrow buttons beside each item to move it, then click Save Order to confirm and apply your changes.Bulk Actions and CaptionsEach photo or video has a checkbox so you can select multiple items.Use Select All or Deselect All to manage your selection quickly.Click Delete to remove all selected items at once.To add or edit a caption, click the caption icon on any photo or video.You can also delete individual items from the lightbox view while viewing them enlarged.

Question 16

How do I withdraw my consent for data processing?

Accepted Answer

To withdraw your consent for data processing, go to Account Settings and find the Privacy and Consent section. Review your current consent status and click 'Withdraw Consent' for specific items. Confirm your choice. Please note that withdrawing consent may disable your account, make your wedding pages inactive, or limit service functionality. You can re-consent at any time to restore full functionality.

Question 17

How do I update my payment method?

Accepted Answer

To update your payment method, go to Account Settings and click on Manage Subscription. In the Stripe Customer Portal, click on Payment Methods. Add your new payment method and set it as the default. You can remove old methods if desired. Your subscription will automatically use the new default payment method for future charges.

Question 18

What happens when I reach my media limit?

Accepted Answer

When you reach your plan's photo or video limit, you'll see a notification and won't be able to upload additional media of that type. Your existing content remains fully accessible. You can either delete some existing media to make room, upgrade to a higher plan with increased limits, or contact us if you need assistance managing your media.

Question 19

How do I report inappropriate content?

Accepted Answer

To report inappropriate content, locate the content you wish to report. Click on the three dots menu or the 'Report' button. Select the reason for reporting and add any additional details. Submit your report. You can also report through Account Settings > Reports section, contact support directly, or use the page admin tools if you own the wedding page. We review all reports and take appropriate action to maintain a respectful environment.

Question 20

What happens during the grace period when I downgrade?

Accepted Answer

During the grace period after you downgrade, you will retain access to premium features until the end of your current billing cycle. Content that exceeds the limits of your new plan will be identified, and you will receive warnings about the affected content. You have the ability to delete excess content during this period. If no action is taken, the oldest content exceeding the new plan limits will be automatically removed once the grace period ends.

Question 21

How do I delete photos or videos to free up gallery capacity?

Accepted Answer

To delete photos or videos and free up space, go to your Photo Gallery. Select the photos or videos you wish to delete, then click the Delete or trash icon. Confirm the deletion to free up storage space immediately. You can also bulk delete multiple items by enabling selection mode, checking multiple items, clicking Delete Selected, and confirming the bulk deletion. Note that deleted media cannot be recovered, so download any important files first.

Question 22

Why am I getting quota limit warnings?

Accepted Answer

Quota limit warnings appear when you are approaching or exceeding the limits of your current plan. Here are the common types of limits:Gallery Media Quota: Your wedding gallery has limits on photos and videos. The Toast plan allows 500 photos and 10 videos, the Celebrate plan allows 2,000 photos and 50 videos, and the Champagne plan has no gallery limits. Delete older media or upgrade your plan to add more.Guest Access Quota: Your wedding page has a limit on the number of guests who can access it. The Toast plan allows 50 guests, the Celebrate plan allows 150 guests, and the Champagne plan has no guest limit. Remove inactive guests or upgrade to allow more access.Grace Period Warnings: When downgrading plans, you enter a grace period to remove excess content. These warnings show which media will be automatically removed if you don't take action. Upgrade your plan to keep all content.Check your account dashboard to see your current usage against these limits.

Question 23

How do I create a custom URL for my wedding page?

Accepted Answer

To create a custom URL for your wedding page, go to your wedding page settings. Find the 'Custom URL' field, enter your desired URL, check its availability, and save the changes. The format will be: fizz.wedding/event/your-wedding-id/your-custom-url.

Question 24

How secure is my wedding page data?

Accepted Answer

We take the security of your wedding page data seriously. Here is how we protect it:Encrypted connections – All data transmitted between your browser and our servers is protected using HTTPS/TLS encryption, the same standard used across modern websites.Secure cloud storage – Your wedding page content is hosted on Supabase, a trusted cloud platform with enterprise-grade infrastructure and regular backups.Access controls – We use row-level security policies to ensure that only authorised users can view or modify wedding page content. Guest access is scoped to the specific wedding page they were invited to.GDPR compliance – We comply with GDPR and other data protection regulations, giving you control over your personal data including the right to export or delete it.Regular updates – Our platform is regularly updated to address security best practices and emerging threats.Your wedding page data is stored securely with automated backups to protect against data loss.

Question 25

How do I use the photo slideshow?

Accepted Answer

The photo slideshow lets you view your gallery photos in an automatic, full-screen presentation.Setting Up the SlideshowOpen the Gallery tab on the wedding page.In Gallery Management, adjust the slideshow settings:Enable or disable the slideshow feature.Set the speed: choose how long each photo displays (from 3 to 60 seconds).Toggle Slide Fade: turn on a gentle zoom-and-fade transition effect between photos.Viewing the SlideshowOpen a photo in the gallery lightbox and click the play button to start the slideshow.During playback:Controls auto-hide after 2 seconds for an immersive experience. Move your mouse or tap the screen to reveal them again.Use the previous and next buttons to manually skip between photos.Enter fullscreen mode for a distraction-free viewing experience.On mobile, swipe left or right to navigate between photos.Note: The slideshow displays photos only and will automatically skip any videos in your gallery.

Question 26

What should I do if I can't sign in?

Accepted Answer

If you're having trouble signing in, try the following troubleshooting steps based on your sign-in method:Identify Your Sign-In MethodGoogle OAuth: If you originally signed up using your Google account, use the "Continue with Google" button.Magic Link: If you originally signed up with your email address (without Google), you'll receive a sign-in link via email.Google OAuth TroubleshootingEnsure you're using the correct Google account that you originally registered with.Try signing out of all Google accounts first, then sign in to the correct one.Clear your browser cookies and cache, then try again.If Google OAuth continues to fail, try using the Magic Link option instead (enter your email address to receive a sign-in link).Magic Link TroubleshootingCheck your email inbox for the sign-in link from Fizz.Check your spam or junk folder if you don't see the email within a few minutes.Magic links expire after 15 minutes - request a new link if yours has expired.Ensure you're using the same email address that you registered with.If Magic Link continues to fail, try Google OAuth instead if your account is linked to a Google account.Browser IssuesEnsure JavaScript and cookies are enabled in your browser settings.Temporarily disable ad blockers or browser extensions that might interfere with authentication.Try using private/incognito mode to rule out browser cache or cookie issues.Try a different browser (Chrome, Firefox, Safari, or Edge).Account & Technical IssuesCheck your internet connection is stable.Verify your subscription is active (expired subscriptions may limit access).Try signing in from a different device to isolate the issue.If problems persist, contact our support team with details about any error messages or specific issues you're experiencing.

Question 27

What's the difference between Draft and Live status?

Accepted Answer

Draft Status:Private: Only you can see your wedding page.Unlimited Edits: Make as many changes as you need.No Guest Access: Guests cannot view the content.Live Status:Accessible via Share Link: Share with your guests easily.Visible to Guests: Anyone with the link can view the content.Still Editable: Continue to make changes even when live.Active Guest Book: Guests can post messages and well-wishes.

Question 28

How do I download my data?

Accepted Answer

How to Download Your DataTo download your data, go to Account Settings and find the Data Management section. Look for the "Data Export" card and click the "Request Data Export" button.What's Included in Your ExportYour export will include:Personal profile informationYour wedding page and its contentAll uploaded photos and videos with download linksGuest book posts and commentsSubscription and payment historyFile Format and Media LinksYour data will be downloaded as a JSON file (machine-readable format). This complies with GDPR Article 20 (Right to Data Portability).Important: Media download links included in the export will be valid for 30 days only. Please download all photos and videos promptly after requesting the export.

Question 29

How do I manage the Wedding Details and Our Story?

Accepted Answer

Accessing the Configuration PagesTo manage the Wedding Details and Our Story, you'll edit them through your Account page. When you view these sections on your wedding page as an admin and they don't have content yet, you'll see a "Configure Now" button that takes you directly to the right editing page.Managing Wedding DetailsWedding Details include information to help guests plan their attendance:Date and Time: When the ceremony and reception will be heldLocation and Address: Where the ceremony and reception will take placeParking Information: Details about where guests can parkReception Details: Information about the reception following the ceremonyDress Code: Guidance on appropriate attireAdditional Information: Any other important details for guestsYou can also choose whether to display the wedding details on the Our Story page in addition to the dedicated Wedding Details section.Managing Our StoryOur Story helps guests learn about your journey as a couple:Your Story: A narrative about how you met, your experiences, and your journey togetherAchievements: Notable accomplishments and milestones you've sharedInterests: Hobbies, passions, and favourite activities you enjoy togetherFamily Members: Names and relationships of important family members

Question 30

How do I manage guest access and permissions?

Accepted Answer

Viewing Guest CountYou can monitor how many guests have accessed your wedding page:Go to Account SettingsFind the Wedding Pages sectionClick to expand the wedding page cardView the guest count display showing current guests compared with your plan's guest limitNote: Guest limits are per wedding page, not shared across multiple pages.Controlling Guest AccessThe main way to control guest access is through publishing and unpublishing your wedding page:Published wedding pages: Guests with your invite code can view the wedding page, post to the guest book, like posts, and upload photos to their posts.Unpublished wedding pages: Guests cannot see the guest book, photos, or post comments until you publish the wedding page from your account page.Guest Invite CodesGuests access your wedding page using an invite code. When they use the code, they provide their name and email, accept the privacy policy and terms, and confirm they are 18 or older. Each guest who accesses your wedding page counts towards your plan's guest limit.

Question 31

How do I control what sections are visible to guests?

Accepted Answer

How Section Visibility WorksSection visibility is automatically controlled based on whether content exists. You don't manually toggle sections on or off - the system automatically shows or hides sections for guests depending on whether you've added content to them.Available Wedding Page SectionsOur Story: Automatically appears in navigation for guests only when you've added Our Story content. Admins always see this with an "Awaiting Info" badge if no content exists yet.Guest Book: Always visible in navigation. This is the main wedding page where guests can post messages and well-wishes.Photo Gallery: Automatically appears in navigation for guests only when you've uploaded photos. Admins always see this with an "Awaiting Media" badge if no photos exist yet.Wedding Details: Automatically appears in navigation for guests only when you've added the wedding information. Admins always see this with an "Awaiting Info" badge if no content exists yet.Admin vs Guest ViewAs the wedding page creator: You always see all available sections in the navigation, even if they don't have content yet. Sections without content show an "Awaiting Info" or "Awaiting Media" badge to remind you to add content.Guests see: Only sections that have content. Empty sections are automatically hidden from their navigation menu, creating a cleaner experience.Important: To control what guests see, simply add or remove content from sections. There are no separate visibility toggle settings.

Question 32

How do I delete my account?

Accepted Answer

Important: Account deletion is permanent and cannot be undone. We recommend downloading your data before proceeding.Deletion StepsDownload your data (optional): Go to Account Settings → Data Management → Download Data to save a copy of your contentCancel active subscriptions: You must cancel any active subscriptions before deletion (subscriptions with pending cancellation are allowed)Go to Account SettingsScroll to the Delete Account sectionRead the warning and check the confirmation boxClick the "Delete Account" buttonYou'll receive a confirmation email once deletion is completeNote: The delete button will be disabled if you have an active subscription that hasn't been cancelled.

Question 33

What are the limits for each subscription plan?

Accepted Answer

Each plan includes different capacity limits:Toast Plan:Wedding pages: 1Guests: Up to 50Collaborators: 2Gallery photos: 500Gallery videos: 10 (up to 50MB and 60 seconds each)Speech Writer drafts: 1Themes: Free colour themesCelebrate Plan:Wedding pages: 1Guests: Up to 150Collaborators: 3Gallery photos: 2,000Gallery videos: 50 (up to 100MB and 120 seconds each)Speech Writer drafts: 5Themes: Premium colour themesRSVP: IncludedChampagne Plan:Wedding pages: 1Guests: UnlimitedCollaborators: UnlimitedGallery photos: UnlimitedGallery videos: Unlimited (up to 500MB and 5 minutes each)Speech Writer drafts: UnlimitedThemes: Premium colour themesRSVP: Full RSVP managementAll plans include one wedding page per account, photo and video galleries, a guest book, and secure hosting.

Question 34

How do I use the guided tour and setup checklist?

Accepted Answer

Fizz includes two tools to help you get the most out of your wedding page: a guided tour and a setup checklist.Guided TourClick the Take a Tour button (or Tour on mobile) at the top of the Wedding Pages section.The tour walks you step by step through every feature on your wedding page, from adding your names and photo to publishing your page.You can move forward and backward through the steps, and the tour loops continuously so you can revisit any step.Close the tour at any time by pressing the X button or the Escape key.The tour is available to both wedding page owners and collaborators. Some steps (like the AI Speech Writer and guest management) are only shown to wedding page owners.Setup ChecklistClick the Setup Checklist button on your wedding page card.You'll see a progress tracker with key setup tasks:Add your names and wedding dateUpload a profile photoChoose a backgroundWrite your storyAdd your wedding detailsAdd photos to the galleryInvite your guestsCompleted steps are marked with a tick.Click any incomplete step to jump straight to that task.The checklist is available to both wedding page owners and collaborators.Tip: Use the checklist to make sure you haven't missed anything before publishing your wedding page.

Question 35

What happens to my wedding page if I cancel my subscription?

Accepted Answer

If you cancel your subscription, your wedding page will be temporarily hidden but not immediately deleted. During this period, guests will not be able to access it. Your content remains safely stored for 30 days, giving you time to resubscribe if needed. If you resubscribe within this window, all content and settings will be fully restored. After 30 days without an active subscription, your wedding page and its content are permanently removed and cannot be recovered. We recommend downloading any important content before cancelling if you do not plan to resubscribe.

Question 36

What can guests do on a wedding page?

Accepted Answer

Guests who join a wedding page via the invite link or QR code can:View the Wedding PageBrowse all published content including the photo gallery, guest book, Our Story, and the Wedding DetailsRead guest book posts and comments from other guestsContribute to the CelebrationCreate guest book posts with text, photos, videos, or embedded YouTube links (if the couple has enabled guest posting)Tap the small flame icon on posts to show appreciationComment on existing guest book postsRSVP to the wedding (if the couple has enabled RSVP)Use the free Fizz companion app to send photos with wedding-day filters, voice notes, and video messages straight to the guest bookReport inappropriate content to the coupleManage Your Own ContentEdit or delete your own posts and comments within 24 hours of creationWhat Guests Cannot DoEdit or delete the wedding page itselfChange wedding page settings or privacy optionsAdd photos directly to the main photo gallery (only the couple and their collaborators can do this)Invite other guests or manage accessAccess subscription or billing informationGuests have a focused experience designed for sharing the celebration, while wedding page management stays with the couple.

Question 37

How do I manage my email notification preferences?

Accepted Answer

You can manage your email preferences from your Account Settings page.Marketing Emails (Optional)You can choose whether to receive promotional emails including newsletters, feature updates, tips, and special offers. To change this setting:Go to Account SettingsFind the Email Preferences sectionCheck or uncheck the Marketing & Promotions optionYour preference is saved automaticallyEssential Emails (Required)Certain emails cannot be disabled as they are necessary for your account security and service delivery:Subscription communications: Billing confirmations and cancellation noticesSecurity alerts: Important security notifications about your accountService updates: Critical changes to our terms or privacy policyThese essential emails ensure you stay informed about important account matters and legal requirements.Note for guests: Guest users do not receive marketing emails. Guests only receive essential communications related to the wedding page they have access to.

Question 38

How do I share my wedding page or a blog post?

Accepted Answer

There are two types of content you can share, and each works differently:Sharing Blog PostsBlog posts are public content and can be freely shared. Each blog post includes social sharing buttons for:Twitter/X: Share the post directly to your timelineFacebook: Share the post on your Facebook feedCopy Link: Copy the blog post URL to share via any channelSharing blog posts on social media is encouraged and helps others find helpful content.Sharing Your Wedding PageWedding pages use a private invite-link system. To share your wedding page:Go to your wedding page and click the Share/Invite Guests buttonCopy the invite link that is generatedSend the link to your intended guests via a secure, private channel such as direct email or a direct WhatsApp messagePlease share carefully: Unlike blog posts, wedding pages are private. Anyone with the invite link can access the wedding page, so avoid posting the link on social media or public forums. We recommend sharing only with people you know and trust.The Share panel in your account also creates ready-made keepsakes for sharing your page: a save the date card, a digital invitation card, a printable QR table card for your reception tables, and an add to calendar file. Each card downloads in one click with your page link and invite code built in.

Question 39

What is the Wedding Tree feature?

Accepted Answer

Wedding Tree Feature OverviewThe Wedding Tree feature lets couples build an interactive visual tree directly on the wedding page, introducing both families and the wedding party to your guests.Adding PeopleAdd each person with:NamePhotoDatesGender

Question 40

How long can I edit or delete my post?

Accepted Answer

For guests: Posts and comments can be edited or deleted within 24 hours of creation. After this period, the content becomes permanent and can only be removed by the wedding page owner.For wedding page owners: You can always moderate content on your wedding page regardless of when it was posted. Through your admin settings, you can disable or remove any guest book post or comment at any time to keep your wedding page welcoming and appropriate.

Question 41

How do I export my guest list and RSVPs?

Accepted Answer

Open Guest Management in your account and choose Export. You will get a spreadsheet file (CSV) that opens in Excel, Numbers or Google Sheets.The export includes each guest's RSVP response, meal choice, dietary notes, plus ones and song request, so you can share final numbers with your venue and caterer without copying anything by hand.

Question 42

How do I send RSVP reminder emails?

Accepted Answer

Open Guest Management in your account and choose RSVP reminders. Before anything is sent, you will see a preview of exactly who will receive the email: only guests who have not replied yet.Confirm, and the reminders are sent straight away. To avoid bothering your guests, the same guest will not be emailed again within 72 hours, even if you press send twice.

Question 43

How do I add a photo from a post to the main gallery?

Accepted Answer

Only wedding page administrators (you or your collaborators) can promote photos to the gallery - guests cannot see this option.When viewing a post that contains photos, look for the 'Add to Gallery' button on the photo.Clicking this promotes the photo to the main photo gallery while keeping it in the original post.Once promoted, the button changes to show 'In Gallery' or 'Remove from Gallery' if you want to undo the action.This is a great way to curate the best photos from guest posts into your wedding page's main gallery.

Question 44

How do I add captions to my photos and videos?

Accepted Answer

To add captions to your photos and videos, follow these steps:Go to your photo gallery.Click on the photo or video you want to caption.Click on the 'Edit' or 'Caption' field.Type your caption, describing the moment, the people, or the story behind it.Save your changes.Captions help guests understand the context and appear when they click or hover over images.

Question 45

How do I embed YouTube videos in posts?

Accepted Answer

To embed a YouTube video in your guest book post, simply paste the YouTube video URL into the 'YouTube Video (optional)' field below the message box. The video will automatically embed when you publish your post. You can write your message in the text area above and optionally add photos using the 'Add Media' button. The YouTube video will appear as a playable embed within your published post.

Question 46

Can I download my uploaded media?

Accepted Answer

To download individual photos or videos, go to the Photo Gallery, click on the photo or video, and then click Download or right-click and select Save as. For bulk downloads, go to Account Settings and click Download My Data. This will include all your photos and videos in a ZIP file, providing all media in original quality along with metadata and captions.

Question 47

How do I navigate between different wedding page sections?

Accepted Answer

To navigate between the different wedding page sections (Our Story, Wedding Tree, Guest Book, Gallery, Wedding Details, and RSVP), use the navigation menu at the top left of the page. On mobile devices, tap the menu icon to access these sections.

Question 48

What happens to my data if I delete my account?

Accepted Answer

Before You DeleteWhen you request account deletion, your content is scheduled for removal. Before deleting:Download your data: Go to Account Settings → Data Management → Download Data to save a copy of your contentCancel your subscription: You must cancel any active subscriptions before deleting your account (subscriptions with pending cancellation are allowed)What Gets DeletedFor wedding page owners: All wedding pages, guest users and their content, posts, comments, media files, and account information are permanently removed.For guests: All posts, comments, likes, and media files you've shared are permanently removed.Important: Wedding page owners have 2 weeks to contact support if they change their mind. After this period, all content is permanently removed and cannot be recovered. Guest account deletion is immediate.What We RetainCertain billing and transaction records may be retained as required by law for accounting and tax purposes. All other personal data is permanently deleted.How to Delete Your AccountGo to Account SettingsScroll to the Delete Account sectionCheck the confirmation box to acknowledge the action is permanentClick "Delete Account" buttonYou'll receive a confirmation email once deletion is completeWhen you delete your account, your wedding pages will be hidden and scheduled for permanent deletion. You have 2 weeks after deletion to contact support if you change your mind and want to restore your account. After this window, all content is permanently removed and cannot be recovered.

Question 49

What video formats are supported and how are they processed?

Accepted Answer

We support common video formats including MP4, MOV, and other popular formats. All uploaded videos are automatically transcoded and optimised for web playback, with thumbnail generation for gallery display and mobile-optimised streaming. Upload time depends on file size and internet speed. Larger videos are processed in the background and may take a few minutes to appear in the gallery.

Question 50

How do I track how many guests have accessed my wedding page?

Accepted Answer

To track how many guests have accessed your wedding page, go to your account dashboard and select your wedding page. In the Guest Access section, you can view the total number of unique visitors. This section also allows you to monitor the number of visitors against your plan limits. Additionally, you can see recent activity and when guests last visited the wedding page.

Question 51

Can I create more than one wedding page?

Accepted Answer

Every Fizz plan (Toast, Celebrate, and Champagne) includes one wedding page per account. Each account is designed around a single celebration, so you cannot create additional wedding pages on the same account.Finding Your Wedding PageGo to Account SettingsExpand the "Wedding Pages" sectionYour wedding page is listed here with its detailsFrom your wedding page card you can access:Our Story and Wedding DetailsPhoto and video galleriesCustom URL settingsBackground musicIf you ever need a page for a second celebration, you can create one under a separate account with its own subscription.

Question 52

How do I manage my profile information?

Accepted Answer

To manage your profile information, go to Account Settings. Here, you can update your first and last name and upload or change your profile photo. Your email address is tied to your login and cannot be changed.To manage your subscription and billing, launch the Stripe Customer Portal from your account area. In the Customer Portal, you can:• Update your payment method and credit card details• Upgrade or downgrade your subscription plan• View your billing history and invoices• Update your billing addressYour profile information is used for account identification and appears when posting on your wedding page as an administrator.

Question 53

How do I show or hide the countdown on my wedding page?

Accepted Answer

When your wedding date is in the future, your public page shows a countdown at the top. If you would rather not show it, open Event Pages in your account and switch the countdown off for your page. You can turn it back on at any time.

Question 54

How do I edit wedding page details (title, dates, description)?

Accepted Answer

To edit your wedding page details, go to the wedding page and click the 'Edit Wedding Page' button or the edit icon. You can update the title, description, and wedding date. Additionally, you can upload or change the profile photo. Changes save automatically and appear immediately.

Question 55

How do I review content reports on my wedding page?

Accepted Answer

Wedding page admins can review content reports in their Account Settings under the Reports section. The Reports section has three tabs - Pending (new reports needing attention), Resolved (reports you've addressed), and Dismissed (reports you've determined don't require action). Each report shows what type of content was reported (post or comment), when it was reported, who reported it (either an admin user or a guest), and their reason for reporting. You can take the following actions: Click 'View' to open the reported content in a new tab to examine it, click 'Dismiss' if the report doesn't require action (the content is appropriate), or click 'Resolve' if you've taken action on the content (such as deleting an inappropriate post). If you need to reconsider a closed report, you can click 'Mark as Pending' to reopen it. Note: Reviewing reports only changes the report status - if content needs to be removed, you'll need to delete the post or comment separately.

Question 56

Why can't I upload my photo/video?

Accepted Answer

There are several common issues that might prevent you from uploading your photo or video:File size too large: Try compressing your file before uploading. Use recommended formats like JPEG for photos and MP4 for videos.Storage limit reached: You may need to delete old media to free up space or upgrade your plan for more storage.Unsupported file format: Convert your file to a supported format and ensure the file extension is correct.Poor internet connection: Try uploading smaller files first and check your internet speed.Browser issues: Clear your browser cache and cookies, try a different browser, or disable browser extensions.

Question 57

What are the file size limits for uploads?

Accepted Answer

Upload limits vary by subscription plan:Gallery Photo Limits:Toast Plan: up to 500 photosCelebrate Plan: up to 2,000 photosChampagne Plan: unlimited photosPhotos are automatically optimised for web viewingVideo Limits:Toast Plan: 10 gallery videos (50MB max, up to 60 seconds each), post videos up to 50MB and 30 secondsCelebrate Plan: 50 gallery videos (100MB max, up to 2 minutes each), post videos up to 100MB and 60 secondsChampagne Plan: unlimited gallery videos (500MB max, up to 5 minutes each), post videos up to 500MB and 2 minutesAll video files are automatically compressed for optimal streaming and storage.

Question 58

How do I upgrade or downgrade my subscription?

Accepted Answer

To upgrade or downgrade your subscription, go to Account Settings and click on Manage Subscription. This will open the Stripe Customer Portal. From there, select your new plan and confirm the change. Upgrades take effect immediately, while downgrades include a grace period where you retain premium features until the next billing cycle. Be aware that downgrades may result in warnings if your content exceeds the new plan's limits.

Question 59

Why is my wedding page not showing up?

Accepted Answer

Check wedding page status: Ensure the wedding page is set to Live, not Draft. Verify this in your wedding page settings.Account issues: Confirm your account is active, check if consent has been withdrawn, and verify your subscription status.Link problems: Use the exact share link provided, check for typos in custom URLs, and try generating a new share link.Technical issues: Clear your browser cache, try using private/incognito browsing, and contact support if problems persist.

Question 60

What data do you collect and how is it used?

Accepted Answer

We take data protection seriously and are committed to transparency about how we collect, use, and protect your information.What We CollectAccount Information: Name, email address, profile photo, and authentication details.Wedding Page Content: Photos, videos, your story, wedding details, and guest posts you create.Usage Analytics: Page views, feature usage, and interactions to help improve our service.Billing Information: Payment details processed securely through Stripe (we never store full card numbers).How We Use Your DataProvide and maintain wedding pages and featuresProcess subscription payments and manage billingSend important notifications about your account and wedding pageImprove service quality and develop new featuresEnsure security and prevent abuseThird-Party ServicesWe work with trusted service providers who help us deliver our service:Stripe: Secure payment processingSupabase: Database hosting and authenticationBunnyCDN: Media storage and deliveryBrevo: Transactional email deliverySentry: Error monitoring and service reliabilityWe never sell your data or share it with third parties for marketing purposes.Your RightsUnder GDPR and CCPA, you have the right to:Access your personal dataCorrect inaccurate informationDelete your account and associated dataExport your data in a portable formatWithdraw consent for data processing at any timeData RetentionWe retain your data for as long as your account is active or as needed to provide services. If you delete your account, we permanently remove your personal data within 30 days, except where required by law to retain certain records.For complete details, please review our Privacy Policy. Contact our support team for any privacy-related questions or to exercise your rights.

Question 61

How do I invite guests to view my wedding page?

Accepted Answer

To invite guests to view your wedding page, go to the page and click the Share/Invite Guests button. Copy the shareable link, or use the QR code, and share it with your guests via a secure channel such as direct email or a direct WhatsApp message. Guests do not need accounts to view the wedding page, and you can track guest visits in your dashboard.Please note: Anyone with the link can access your wedding page, so take care with how you share it. We recommend sharing the link only with people you trust, rather than posting it publicly.

Question 62

How do I manage the guest book and posts?

Accepted Answer

The wedding page includes several sections you can manage:Guest Book (Posts & Comments):All users, including wedding page administrators and invited guests, can contribute to the guest book by creating posts with photos and videos. You can edit your own posts and comments within 24 hours of creation, and delete them within 72 hours. Users can tap the flame icon on posts to show appreciation, and report inappropriate content if needed.Photo Gallery:Everyone can view the gallery, but only wedding page administrators can upload photos and videos directly to it. As an administrator, you can also promote photos or videos from guest book posts to the gallery, and these promoted media don't count against your gallery upload limits.Our Story & Wedding Details:Wedding page administrators can create and edit the Our Story and Wedding Details sections from Account Settings in the Wedding Pages section. These sections help guests learn about the couple and the wedding arrangements.Reports & Moderation:Wedding page administrators can view reported posts and comments in Account Settings > Reports section, where you can review the content and mark reports as resolved or dismissed.

Question 63

How do I upload photos and videos to the Gallery?

Accepted Answer

To upload photos and videos, navigate to the Gallery section of your wedding page. Click on Add Photos/Videos. You can either select files from your device or drag and drop them into the upload area. Wait for the upload to complete. Once uploaded, you can add captions and organise the order of your files. Supported formats include JPEG, PNG, and MP4. Upload limits depend on your subscription plan.

Question 64

Why can't guests access my wedding page?

Accepted Answer

There are several reasons why guests might not be able to access your wedding page:Wedding page not published: Ensure that the wedding page status is set to Live. Change the status from Draft to Live and save the changes.Incorrect link: Verify that they are using the exact invitation link. Check for any missing characters or typos.Guest limit reached: Check your account dashboard to see if your plan's guest limit has been reached. Consider upgrading your plan to welcome more guests.Privacy settings: Make sure guest access is enabled. Check the section visibility settings and verify that the wedding page isn't set to private.Technical problems: Ask guests to try different browsers and ensure they have internet connectivity.

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