Terms of Service - Fizz Wedding

Online Wedding Page Services

Effective Date: October 4, 2025 | Last Updated: August 9, 2026

Fizz Wedding Ltd ("Fizz Wedding", "we", "us", "our")

These Terms of Service ("Terms") govern your use of Fizz Wedding's wedding website services, apps, and related features (the "Services"). By creating an account, paying for a subscription, accessing a wedding page, or uploading content, you agree to these Terms and to our Privacy Policy (together, the "Agreement"). If you do not agree, do not use the Services.

Our Services

We provide tools to create and manage a private online wedding page, including photo and video galleries, guest posts and messages, RSVP replies and meal choices, a table and seating planner, menu and gift information, a slideshow, and sharing controls. Guests join by invite link or QR code. Features vary by plan and may change over time. We will provide the Services with reasonable care and skill.

1. Wedding Page Creation & Authority

Authority & Consent

By creating or administering a wedding page, you confirm you are one of the couple or you have clear permission from the couple. You are responsible for obtaining and retaining required permissions/consents (including for photos, videos, music, and third-party rights).

Who May Be Featured

The Couple

The couple: a wedding page may be created by or for a couple celebrating their wedding.

Other People Featured

Other people featured on the page (for example in photos, videos, Our Story content, or wedding party details): only where they have given appropriate consent to the processing and publication of their personal data and images.

Family Disputes

We are not an arbitrator of family or personal disputes and will not mediate disagreements between users. You agree to resolve disputes directly among yourselves. We will not modify, restrict, or remove wedding pages or account access based on private disputes. We may act only where legally required, including: (i) compliance with a binding court order or injunction; (ii) compliance with a legally valid notice under applicable regimes (e.g., defamation/copyright notice-and-takedown); or (iii) where removal/disablement is required by applicable law. In such cases, actions are limited to what the law requires.

2. Age Requirements

Minimum Age

All access (paid and guest): you must be 18+.

We use age-affirmation at sign-up and when joining a wedding page: guests must confirm they are 18 or over before they can take part. If we reasonably believe you are under 18 or have misrepresented your age, we may suspend or terminate access.

We do not knowingly collect personal data from persons under 18. If we learn this has happened, we will delete the data and may suspend or terminate access. This does not stop an adult guest naming someone under 18 when they reply to an invitation, for example a child they are bringing with them; that information is given to us by the adult, and is covered in our Privacy Policy.

3. Account Types & Security

Subscribers (Admins)

Subscribers (Admins): create and control their wedding page within plan limits, including who may join it, what appears on it, and removing a guest or their content.

Guests

Guests: view, post photos, videos, messages, and comments, and interact where permitted.

Your Security Responsibility

You are responsible for your login security and all activity under your account. Notify us of unauthorised use immediately.

4. Subscriptions & Billing

Plans & Pricing

Plan details and current prices are shown on our Pricing page. Our plans are Toast (£12/month or £79/year), Celebrate (£22/month or £159/year), and Champagne (£39/month or £299/year), and are charged in pounds sterling or euros depending on where you are, as shown on the Pricing page. Every plan includes one wedding page per account. We may change prices with at least 30 days' notice. We offer a 2-day free trial for new subscribers on the Toast plan; the Celebrate and Champagne plans do not include a trial. A valid payment method is required to start the trial, but you will not be charged until the trial period ends. At the end of the trial, your subscription will automatically convert to a paid subscription and your payment method will be charged at the applicable plan rate. The free trial is available once per customer; returning customers who have previously used a trial will not be eligible for an additional trial period.

Billing

Fees are charged in advance per billing period via our payment provider (e.g., Stripe). Failure to pay may suspend or terminate the Services.

UK/EU Cooling-Off Period

You have a 14-day right to cancel your initial subscription. If you ask us to start the Services during this period, you acknowledge you may be charged a pro-rated amount for the period used, and you lose the right to cancel once the Services are fully performed.

Refunds

We provide refunds as required by applicable consumer law, and for billing errors or duplicate charges. In addition, if you choose to end your subscription immediately rather than at the end of your paid period, we refund the unused portion of that period on a pro-rata basis, to your original payment method. The refund is calculated from the value of the plan you are currently on. We may also provide goodwill credits for extended outages.

5. Content License & Ownership

Your Ownership

You retain ownership of the content you upload ("User Content").

License to Us

You grant us a worldwide, non-exclusive, royalty-free licence to host, reproduce, display, adapt for technical reasons (e.g., transcoding), and otherwise use the User Content solely to operate and improve the Services. We will not use wedding page content in public marketing without your separate express consent. This licence ends when you delete the content or close the wedding page/account (subject to back-ups and legal retention). If you contribute content to a wedding page as a guest or collaborator, you also grant the page's owners a non-exclusive, royalty-free licence to display that content on the wedding page and to download and retain copies of it (including through the guest book and media exports). That licence ends when you delete the content, except for copies already downloaded. The page's owners may also choose not to display particular content on their page. If they do, that content is taken off the wedding page, the gallery and any slideshow, but it is not deleted and it is not moderation: it remains yours, it remains visible to you in your own view of the guest book, and it remains within the owners' copy of the guest book and media exports under the licence above. You can still edit or delete your own content at any time, within the time limits described in the Services. Hiding is not the only thing the owners can do. They may also delete content from their wedding page outright, in which case it is removed for everyone, including you, and cannot be recovered. And they may remove someone from the wedding page altogether: if they do, that person loses access, their posts, comments and reactions are taken down at the same time, and they may be prevented from joining that page again. The owners can reverse that, and everything returns if they do. These are decisions for the couple hosting the wedding. Our own enforcement is separate, and is described in the sections on prohibited content and on suspension.

Your Responsibilities

You warrant that your User Content: (a) is lawful and accurate; (b) does not infringe copyright, privacy, data protection, confidentiality, or publicity rights; (c) where it features other people, is used with appropriate consent (including for any sensitive data); and (d) respects the privacy and dignity of the couple, their guests, and others featured.

6. Prohibited Content & Conduct

Prohibited Content

No content that is unlawful; defamatory; hateful; harassing; exploitative; sexually explicit; violent/graphic; invasive of privacy; or that reveals personal data of others without a lawful basis/consent. We have no tolerance for objectionable content, or for abusive behaviour towards other people using the Services. Guest book posts and comments are checked automatically against a fixed list of terms before they appear, and are checked again if they are edited. Anything that matches is held: it does not appear on the wedding page, in the gallery or on the slideshow, and nobody can see it except the person who wrote it and the couple hosting the wedding, who decide whether to publish it or delete it. The list is deliberately narrow and the check is mechanical, so a held post is sometimes an ordinary message that happens to contain a matching word. Anyone can report a post or comment from the menu on the item itself, and anyone can report content to us through our contact form without needing an account. We review reports of objectionable content and act on them within 24 hours of receiving them, by removing the content and, where it is warranted, restricting the account responsible or removing that person from the wedding page.

Prohibited Conduct

No wedding pages that mislead about identity, status, or relationship; no scraping, bulk harvesting, or security interference. We may report content to authorities where required by law.

7. Service Standard & Liability

Our Commitment

We will provide the Services with reasonable care and skill.

Data Loss

You should maintain copies of your uploads. We are not liable for data loss except where caused by our failure to exercise reasonable care and skill.

Liability Cap

Subject to the above, our total liability to you for all other claims is capped at the greater of £100 or the fees you paid in the 12 months before the event.

Non-Excludable Liabilities

Nothing in these Terms limits or excludes any liability that cannot be limited or excluded by law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and your statutory consumer rights (for UK consumers, including our obligation to perform services with reasonable care and skill). All other liability is limited as set out above.

8. Copyright Policy

Global Policy

Copyright policy. Fizz Wedding respects intellectual-property rights. We host user-submitted content and will act on legally valid copyright notices. We operate a repeat-infringer policy and may restrict or terminate accounts that repeatedly infringe. We do not arbitrate private licensing disputes; we act only where required by law. Notices (outside the US DMCA) can be sent via our contact form (select 'Legal Matter' as the subject) or via the in-product Report link. We may forward notices (including your contact details) to the user who uploaded the content.

US Users (DMCA)

DMCA (US users). We comply with 17 U.S.C. §512. Send DMCA notices to our DMCA Designated Agent at dmca@fizz.wedding, whose full details are set out on our DMCA Policy page. A valid notice must include: (1) a physical or electronic signature; (2) identification of the copyrighted work claimed infringed; (3) identification of the material to be removed or disabled and its location (exact URL); (4) your name, address, telephone, and email; (5) a statement that you have a good-faith belief the use is not authorised; and (6) a statement, under penalty of perjury, that the information is accurate and you are the owner or authorised to act for the owner. On proper notice we may remove/disable access and notify the subscriber. Counter-notice must include: (a) your signature; (b) the material removed and the prior location; (c) a statement, under penalty of perjury, that the removal was a mistake or misidentification; and (d) your name, address, telephone, and consent to the jurisdiction of the U.S. federal court for your address (or our principal place of business if outside the U.S.) and acceptance of service. Unless the complainant files a court action and notifies us within 10-14 business days, we may restore the material.

False Notice Warning

Warning: misuse of notices. Submitting a copyright notice or counter-notice that knowingly misrepresents the facts may create liability for damages (including costs and attorneys' fees). We may suspend or terminate accounts that abuse the notice process.

9. Legal Notices

How to Submit

Submit legal notices via our contact form, selecting 'Legal Matter' as the subject. You do not need an account to do this.

UK Defamation

Defamation (UK). Where we receive a legally valid notice under applicable law and regulations, we will follow the required process, which may include disabling or removing content to retain legal defences.

Illegal Content

Illegal content / safety. Where applicable law requires action (including under online-safety or similar regimes), we will act as required.

10. Privacy & Data

Our Privacy Policy explains how we collect and process personal data (including data about people featured on wedding pages), the legal bases we rely on, international transfers, and your rights.

We provide export tools, and we recommend you keep your own backups of anything precious. We use reasonable technical and organisational measures but cannot guarantee against all forms of data loss. When a subscription ends, the wedding page goes offline at the end of the paid period, and its content is kept for at least 30 days so that resubscribing restores it, unless removal is required by law or by a valid notice. If you cancel during a free trial, your account and content are kept for at least 5 days after cancellation before permanent deletion. Backups may persist for a limited period.

11. Service Changes & Termination

Service Changes

The Services are provided "as available". We do not guarantee uninterrupted operation. We may modify, suspend, or discontinue features with reasonable notice where practicable (immediate where required for security, legal, or operational reasons).

Suspension & Termination

We may suspend or terminate accounts where: (a) Terms violations occur; (b) non-payment; (c) a binding legal obligation requires action; (d) security or technical risk exists; or (e) required by law. Where reasonable, we will notify you and offer a route to export content.

12. International Use & Communications

International Use

You are responsible for complying with local laws when you use the Services. Access may not be legal in certain jurisdictions; we may restrict access where unlawful.

Electronic Communications

You consent to receive service, billing, security, and legal notices electronically. Some operational emails are essential and cannot be disabled while your account is active.

13. Third Party Services

Payments and some features are provided via third parties (e.g., Stripe, hosting/CDN, email). Their terms and privacy practices apply to their components.

13a. Writing Assistance

Where we offer help with writing, anything produced is a suggestion. You are responsible for reading it, correcting it, and deciding whether to use it. Automatically generated text can be inaccurate, incomplete or unsuitable, and we do not warrant that it will be accurate, complete or fit for your purpose. You remain responsible for everything you publish on your wedding page, exactly as you would be had you written it yourself.

By using these features you agree that the text you submit may be sent to our artificial intelligence provider for the sole purpose of returning a draft to you. Who processes that text, where they are based, and what they may and may not do with it are set out in our Privacy Policy.

13b. The Fizz Wedding App

We provide a companion app for phones and tablets. Using it is optional. We grant you a personal, non-exclusive, non-transferable and revocable licence to install and use the app on a device you own or control, for the purpose of taking part in a wedding you have been invited to, or one you are hosting. You may not copy, modify, reverse-engineer, resell or redistribute the app, or any part of it. These Terms govern your use of the app exactly as they govern your use of the website, including the rules on content and conduct.

The app is downloaded through the Google Play Store or the Apple App Store, neither of which is a party to these Terms. The store has its own terms and privacy policy governing the download itself. We, not the store, are responsible for the app and its content, and for any support or claims relating to it. Please come to us rather than the store.

Every post and comment in the app can be reported, and its author can be blocked, from the same menu on the item itself. Reporting sends the item to the couple hosting the wedding and to our support team for review. Blocking hides that person's posts, comments and reactions from you throughout that wedding. Blocking is your own private choice: the person is not notified, and their access is unchanged for everyone else. Anything posted from the app is checked against the same fixed list of terms as anything posted from the website, and anything held waits for the couple in the app rather than requiring them to find a computer. We review reports of objectionable content and act on them within 24 hours of receiving them, by removing the content and, where it is warranted, removing the person responsible from the wedding page. We may also act on patterns of blocking, as set out in the sections on prohibited content and on suspension. Please do not use reporting to harass someone, or to remove content you simply disagree with.

We may release updates to the app, and some updates are necessary for it to keep working. If you do not install them, the app may stop working correctly or at all. We support current versions of Android and iOS. Support for older devices and operating system versions may end over time. We may change or withdraw app features as described in the section on service changes and availability.

Additional terms for the Apple App Store

Where you download the app from the Apple App Store, the following additional terms apply, and prevail over the rest of this section to the extent of any conflict. Acknowledgement. These Terms are between you and us only, and not with Apple. We, not Apple, are solely responsible for the app and its content. Scope of licence. Your licence to use the app is non-transferable and limited to use of the app on any Apple-branded product that you own or control, as permitted by the Usage Rules set out in the Apple Media Services Terms and Conditions, except that the app may be accessed by other accounts associated with you through Family Sharing or volume purchasing. Maintenance and support. We are solely responsible for providing any maintenance and support for the app. Apple has no obligation to provide any maintenance or support. Warranty. We are solely responsible for any product warranties, whether express or implied by law, to the extent they are not effectively disclaimed. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app to you. To the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever in respect of the app. Nothing in this paragraph affects your statutory rights as a consumer. Product claims. We, not Apple, are responsible for addressing any claim by you or a third party relating to the app or your possession and use of it, including product liability claims, any claim that the app fails to meet an applicable legal or regulatory requirement, and claims arising under consumer protection, privacy or similar legislation. Intellectual property claims. If a third party claims that the app, or your possession and use of it, infringes their intellectual property rights, we, not Apple, are solely responsible for the investigation, defence, settlement and discharge of that claim. Legal compliance. You confirm that you are not located in a country subject to a United States Government embargo, or designated by the United States Government as a terrorist supporting country, and that you are not listed on any United States Government list of prohibited or restricted parties. Third-party beneficiary. Apple and Apple's subsidiaries are third-party beneficiaries of these Terms. On your acceptance of these Terms, Apple has the right, and is deemed to have accepted the right, to enforce these Terms against you as a third-party beneficiary. Our contact details for any question, complaint or claim about the app are set out in the section on who we are.

14. Changes & Governing Law

Terms Changes

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. When we make material changes: 1. Notification: We will notify all active users via email at least 30 days before the changes take effect. 2. Grace Period: You will have 30 days from the notification date to review and accept the updated Terms. 3. Acceptance Required: During the grace period, you can continue using all features normally. After the grace period expires, if you have not accepted the updated Terms, administrative features (editing wedding page content, managing permissions, account settings) will be temporarily suspended. 4. Wedding Pages Stay Live: Your wedding page will remain accessible to you and your invited guests and fully functional during any suspension period. Only administrative access is affected. 5. Easy Acceptance: You can accept updated Terms at any time by logging into your account and following the prompts. Minor updates (such as fixing typos, updating contact information, or clarifying existing language without changing its meaning) will be made without notification or requiring re-acceptance. Continued use of the Service after the effective date of any changes constitutes acceptance of those changes.

Governing Law

These Terms and any dispute, claim, or legal proceeding (including non-contractual obligations) arising out of or relating to them or the Services are governed by and construed in accordance with the laws of England and Wales. You, whether as a subscriber, guest, or other user, and Fizz Wedding Ltd agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute, claim, or matter arising out of or relating to these Terms or the Services. If you reside outside the United Kingdom, you also benefit from any mandatory consumer-protection rights in your country or state of residence; nothing in these Terms limits those rights. You agree not to commence or participate in any legal proceedings against Fizz Wedding Ltd in any jurisdiction other than England and Wales.

Service Territory & Legal Limitations

Fizz Wedding Ltd is a company registered in England and Wales. Our Services, including those used by subscribers, invited guests, and visitors, are offered subject to UK law and are not directed at users in jurisdictions where such use would be unlawful or would expose us to different legal regimes. By subscribing to, accessing, or using the Services, you agree that any dispute or claim will be governed exclusively by the laws and courts of England and Wales, regardless of your location.

15. General Terms

Entire Agreement

These Terms and the Privacy Policy are the entire agreement about the Services.

Severability

If part of these Terms is unenforceable, the rest remains effective.

No Waiver

A failure to enforce is not a waiver.

Assignment

You may not assign without our consent; we may assign as part of a reorganisation or sale.

Contact Us

Company Details: Fizz Wedding Ltd Company Number: 17194605 (England & Wales) Registered Office: 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom Email: support@fizz.wedding If you have questions about these Terms of Service, please contact us: